Legal

Refund Policy

Last updated: 8 July 2026

At England IPTV we want every customer to be happy with their subscription. This Refund Policy explains when refunds are available. Because we provide a digital service that is activated and delivered immediately, please read this carefully before ordering.

1. Try support first

Most issues - buffering, a channel not loading, or setup problems - can be fixed in minutes. Before requesting a refund, please contact our 24/7 support team on WhatsApp so we can help. The majority of problems are quickly resolved.

2. When you are eligible for a refund

You may request a refund within 24 hours of purchase if:

  • The service does not work on your device and our support team is unable to resolve the issue; and
  • You have given us a reasonable opportunity to fix the problem.

3. When refunds are not available

Refunds cannot be issued where:

  • The service is working correctly and the request is due to a change of mind.
  • The issue is caused by your own internet connection, device or network (for example, a slow or unstable connection).
  • You did not contact support or did not allow us to attempt a fix.
  • The 24-hour window has passed.
  • The subscription has been used substantially.

4. How to request a refund

To request a refund, contact us with your order reference and a description of the problem:

Approved refunds are processed back to your original payment method, usually within 5-10 business days depending on your bank or provider.

5. Chargebacks

Please contact us before opening a payment dispute or chargeback. We are always happy to help and resolve issues directly and quickly.

6. Changes to this policy

We may update this Refund Policy from time to time. The version shown on this page applies to your order.